Satisfaction Survey

Dear Customer,

Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us about your experience. We appreciate your business and want to make sure we meet your expectations.

What was your method of contact with our agency?

Email
Self Booking Tool
Telephone
Other

If you emailed what was your response to receive a reply?

Under 1 hour (excellent)
1-2 hours (good)
2-3 hours (fair)
3+ hours (poor)

If you made your reservation through the Self Booking tool and received an error and contacted Travel Leaders for assistance, were you satisfied with the service received?

Extremely Satisfied
Somewhat Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Not Applicable

Overall, how satisfied are you with our Corporate Agents customer service?

Extremely Satisfied
Somewhat Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied

Did you find the agent was knowledgeable and professional?

Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat disagree
Strongly disagree

How long have you used Travel Leaders for your travel ?

Less than 6 months
6 months - 1 year
1 year +

How often do you travel with Travel Leaders?

Weekly
2-3 times a month
Once a month
Less than 6 trips per year

How likely are you to use Travel Leaders again?

Definitely
Probably
Probably not

Would you recommend our service to others?

Definitely
Probably
Probably not

What recommendations would you offer?

We welcome additional comments on all aspects of the Corporate Travel Program including comments on our employees:

Company (optional)

Name (optional)

Thank you!

Travel Leaders Management Team

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